Cancellation & Refund Policy
At Bayern Fantasy League , we strive to provide a seamless and fair experience for all users. We understand that there may be situations where you need to cancel your participation or request a refund. This policy explains how cancellations and refunds are handled on our platform in compliance with European regulations.
1. Cancellations Initiated by Users
Before the Contest Starts: You may cancel your entry in a contest before it begins, provided that the cancellation period (as displayed on the contest page) is still open. If canceled within this timeframe, your entry fee will be refunded to your account balance.
After the Contest Has Started: Once a contest has begun, cancellations are no longer permitted, and entry fees become non-refundable, as the contest is based on real-time sporting events.
2. Cancellations by Bayern Fantasy League
Insufficient Participants: If a contest does not reach the required number of participants, Bayern Fantasy League reserves the right to cancel it. In such cases, all participants will receive a full refund of their entry fees.
Technical Issues: If a contest is canceled due to technical difficulties or unforeseen events, Bayern Fantasy League will issue a full refund to all affected participants.
Fair Play Violations: If a contest is canceled due to a breach of our Fair Play Guidelines or Terms of Service, refunds may not be issued to users found responsible for the violations.
3. Refund Policy
Eligibility for Refunds: Refunds will be issued in the following cases:
- The contest was canceled by Bayern Fantasy League .
- You canceled your entry before the contest started.
- An error occurred in payment processing or billing.
Refund Method: Refunds will be credited to your Bayern Fantasy League account balance, which can be used for future contests or withdrawn in accordance with our withdrawal policy.
Non-Refundable Situations: Refunds will not be issued in the following circumstances:
- Disqualification due to a rule violation.
- Losses resulting from player performance within a contest.
- Requests for refunds after the contest has started or concluded.
4. Withdrawal of Account Balance
Requesting a Withdrawal: You may withdraw your account balance at any time, provided that it meets the minimum withdrawal amount.
Processing Time: Withdrawal requests are typically processed within 3-5 business days.
Withdrawal Fees: A processing fee may apply to withdrawals, which will be displayed during the withdrawal process.
5. How to Request a Cancellation or Refund
Contacting Support: To request a cancellation or refund, please contact our support team at [email protected]. Provide your account details, contest information, and the reason for your request.
Review Process: Our team will review your request and respond within 24-48 hours.
6. Policy Updates
Bayern Fantasy League may update this Cancellation & Refund Policy as needed. Any updates will be published here, and we recommend checking this policy periodically.
7. Contact Us
For any questions or concerns regarding this Cancellation & Refund Policy, please contact us at [email protected].